Being a new, first time BMW owner, I was worried about having to rely on this dealership for good customer service for my 2003 Z4 after reading the previous negative reviews. However, I must admit that I could not find any of the below issues with the service and parts departments. Maybe BMW management read the negative reviews and made some changes....who knows! My experience with both the service and parts departments has been fantastic. Each member of the staff that has helped me has been really courteous, patient and provided exceptional service. Thanks!‎

I had an issue with engine oil leak and noises coming out of front tires so I dropped my bmw at BMW of Manhattan service center. Service advisor Michael Ciasco made an initial assessment and verbally promised that all reported issues will be resolved for $4100 and repair work will be done in 2 days. Never responded my emails/phone messages and 3 days later we are told that additional $1500 will be charged to fix an oil-pan which wasn't detected during initial assessment. I asked him to send detailed break down of labor/parts and he sent me an invoice which was over charged for nearly $500 and upon my inquiry he responded in very unprofessional manner. Basically he was busted lying to me on an invoice and thinks that I was stupid enough to understand invoicing. So he becomes greedy and blamed billing department that they made an error. So I visited BMW of Manhattan service center the next day to resolve my issues but Thugs will rob your money and before you realize, it will be gone!!!!! We came home empty handed with none of our problems resolved, but charged for $3800. We trusted and relied services provided by BMW of Manhattan but it was really Tragic to be treated unprofessionally by the Thugs. If the Thugs Jai and Michael are to make money out of customers with such unprofessional & unethical behaviors, I'm concerned that they would become negative role models for BMW organization. I’m not sure senior managers are aware that they do have such employees. It is a big sin to take someone’s money without really finishing what they asked for and I would not be able to sleep at night if I ever did this to someone. America has become a place where you can’t trust anyone and Thug service dealers like Jialoh becomes role models to think why you should never go to dealers. Car dealer job is most complained and most unethical job according to the statistics. I do believe one thing though that if you rob money from someone that money will never stay with you for good and somehow, someone will get back to you. Believe me!!! That happens and it is very dangerous. My friends, all I can say that “God bless Mr. Jialoh & Michael Ciasco for their service on customers and to have successful careers”.

The best part about having a BMW is that you know when it's going to be fixed it will be done right. They charge an arm and a leg but at least it's done by pros.

The service here is great. The hours are convenient and they're open on saturdays. The technicians work hard and are very detailed in their work. The people there are also very ...