HORRIBLE EXPERIENCE WITH SPA WEEK FACIAL
I really am surprised with all the great reviews on this place. Unfortunately, my experience wasn’t so great. I went in last month for a facial, and I’ll just say that I was sitting in the room for AN HOUR AND 45 MINUTES - The aesthetician spent more time outside of the room than inside with me. (She was clearly working with another client because I could hear her outside of the room).
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It all started with the steaming part of the facial – she left me under that thing for, no joke, almost 20 minutes. TRUST ME, I’m not exaggerating – I kept looking at my watch. (And I’ve heard it’s not good to steam you’re face for too long because then when you’re getting your extractions done these can more easily lead to broken capillaries). Anyhow, every chance she got she was leaving me with some kind of solution or mask on my face – it was a very unpleasant experience. And I won’t even get too much into the extractions because I know they’re supposed to be unpleasant – but my God, this woman left 2 purple marks on my face and I was so afraid I was going to be left with a scar. I already have acne prone skin so I have some hyperpigmentation to worry about – but when I saw those 2 purple marks on my face I was very scared they were going to be permanent. I really wish I could remember her name – she was very nice, but very neglectful and kept trying to get me to buy products from their spa and to also get more services. The woman even STRONGLY urged me to come in for a facial every TWO WEEKS! Which my dermatologist told me I should definitely not do – she said ideally I should do it every 4-6 weeks.
Last but not least I have to say that Lia was rather rude when greeting me and also when I was paying her. She didn’t even look up as she asked me how everything was and she just looked upset. I understand people have bad days, but she's running a business. She needs to leave all that at the door and treat everyone nicely so they can return. Needless to say, I will not be going to this place ever again.