They lie about what you need about various service intervals and try to sell you expensive maintenance which is not required by Toyota. They tried to get me to have $599 in services when the owner's guide only required an oil change and tire rotation. Toyota itself is not interested in policing its own dealerships. I have a document from Toyota of Manhattan recommending these maintenance requirements but Toyota is uninterested in doing anything about it.

"I decided to purchase a Toyota 4Runner in October of 2008, and since Toyota of Manhattan was in such close proximity, I figured I would get the truck from there.<br />
<br />
Let me preface my experience by saying that giving them a 1 star rating is generous. The dealer was obviously a rookie, who had to take cigarette breaks in between deals, and the sales manager (John) who tried to emulate a professional, completely lived up to that 'sleazy dealer stereotype'.<br />
<br />
After being told a final price which was supposed to include EVERYTHING, I signed the contract, and made arrangements to pick up the truck later that week. The truck had previously been owned by a family prior to my purchase (due to the evidence of crumbs, cheerios and snacks left behind in the back seat). It was agreed that the truck would be fully cleaned out, which in reality is something that a customer shouldnt have to mention or take note of. Needless to say, when took the truck home, I folded down the back seats, and sure enough the remnants were still there. I had to pay $50 out of pocket to get the car properly cleaned and detailed! Not too mention the 1/4 tank of gas they so graciously left in the truck for me to get around in.<br />
<br />
All of the above aside, I really didn't experience the full potential of Toyota of Manhattan's unprofessionalism until approx 2 weeks later, when I received a call from the finance manager, Greg (who at best is a Gotti boy wannabe), stating that they had neglected to include the sales tax in my contract, and that I would have to go back in so they could add it in. My response was well... it sounds like a personal problem seeing as how three of your employees (2 of which are managers) reviewed the contract before i signed it.. It was obviously a major oversight on their behalf -- An oversight a customer should not be responsible for.<br />
<br />
Nevertheless, after a week or so BS banter, Gotti boy stated that the State was going to revoke my registration, and that I would not receive my new one after the temp expired. I laughed because earlier that week, I had received the Reg mailed directly from Toyota of Manhattan. His response to that was "Well, they shouldn't have sent that." So obviously he was lying and felt completely desperate. Then they decided to attack me further, and say they were going to send me to collections if I didn't pay the sales tax.<br />
<br />
In the long run, I decided that paying for their mistake was my only recourse, if it meant never having to deal with them again.<br />
<br />
Their word means absolutely nothing, and overall, they are unethical in their approach to business."

I decided to purchase a Toyota 4Runner in October of 2008, and since Toyota of Manhattan was in such close proximity, I figured I would get the truck from there.

Let me preface my experience by saying that giving them a 1 star rating is generous. The dealer was obviously a rookie, who had to take cigarette breaks in between deals, and the sales manager (John) who tried to emulate a professional, completely lived up to that 'sleazy dealer stereotype'.

After being told a final price which was supposed to include EVERYTHING, I signed the contract, and made arrangements to pick up the truck later that week. The truck had previously been owned by a family prior to my purchase (due to the evidence of crumbs, cheerios and snacks left behind in the back seat). It was agreed that the truck would be fully cleaned out, which in reality is something that a customer shouldnt have to mention or take note of. Needless to say, when took the truck home, I folded down the back seats, and sure enough the remnants were still there. I had to pay $50 out of pocket to get the car properly cleaned and detailed! Not too mention the 1/4 tank of gas they so graciously left in the truck for me to get around in.

All of the above aside, I really didn't experience the full potential of Toyota of Manhattan's unprofessionalism until approx 2 weeks later, when I received a call from the finance manager, Greg (who at best is a Gotti boy wannabe), stating that they had neglected to include the sales tax in my contract, and that I would have to go back in so they could add it in. My response was well... it sounds like a personal problem seeing as how three of your employees (2 of which are managers) reviewed the contract before i signed it.. It was obviously a major oversight on their behalf -- An oversight a customer should not be responsible for.

Nevertheless, after a week or so of BS banter, Gott

These guys are a bunch of crooks. Went to pick up our car and they had accidentally sold it to someone else. When they actually delivered our car it was without the mats we had paid for. Now they refuse to give us the last of our mats. Could not be a ruder, less responsive dealership. I know car dealers are typically bad, but these guys are the worst of the worst. Beware! Stay away!!

I recently purchased a 2007 Toyota Camry from them and though I enjoyed my time with my salesman, Roger, who is a great guy -- all I can say is - IF YOU ARE BUYING A CAR HERE AND LIVE OUT OF STATE -- DON'T!!! They were completely incompetent about getting me my plates. It took an exhausting 6 weeks, filled with unbelievable stress, and story after story of why the plates were being held up by the New Jersey DMV -- but ultimately, it was Toyota of Manhattan's incompetence. If I had not been on them, day after day -- 3 times a day sometimes!!! -- if probably would not have them to this day! HOWEVER, if you are buying a car and live in NY, go see Roger. He is honest, caring, thoughtful, and very cool. He will go above and beyond the call of duty, as he did with us, to make things happen.